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Well as summer rolls in, and wedding season is full bloom, I experienced a busy weekend involving the first family wedding of the season. My cousin Brian and his new bride Natalie tied the knot on Friday afternoon in front of close family and friends. Their wedding was held here in Kelowna (on the lake) and the rain stayed away long enough to get through the ceremony.
The Wedding was held at the Beach House, a local bed and breakfast located on the lake. While the setting was amazing the service from the Beach House was not. As a matter of fact anyone else thinking of booking the Beach House in Kelowna for their wedding, DO NOT. The hosts were extremely rude and judging from all of the comments from the guests, the hosts were in fact quite mean. The couple who owned the house really should not be in business. Here are a few examples of events that occurred over the weekend. My aunt and uncle had booked the Beach House for three days, which apparently was later changed to two, the Friday (day of the wedding) and the Saturday for a BBQ. Here is what the experience at the Beach House was like:
There was a "toonie bar (for those not from Canada, this means that the drinks cost $2 each... in Canada the two dollar coin is referred to as a "toonie"). The bar tenders appeared to be inexperienced and greedy. They were taking tickets for kid's juice (which was to have been free" I went to get my daughter some orange juice and the bartender took a ticket for it). At the same time, the beverage that they poured for my wife was not even half full. Looking around others' cups I could see that we were not the only ones affected.
Then prior to dinner, the hired hostess' were bringing around appetizer trays... they kept going to the same group of people (who were well fed) while rest of use (about 95% by my estimation) didn't even get a nibble. When I stopped to ask the girl if she was bringing out more, she replied "..yes I'll be right back.." She never came back.... and I saw here about 20 minutes later serving... yup you guessed it the same group who had been served two or three times before.
So then it was dinner time.... dinner was about 10-15 minutes late.... when our table was called to eat they had ran out of the main course as it was still being prepared... We eventually got out meal, which for the record was delicious albeit with limited selection, but we later found out that two entire tables did not get to eat! Talking to my aunt and uncle, they stated that there was more than enough food to feed everyone. We found out later that apparently there was another prime rib roast that was never cooked. The host had decided to keep it for themselves apparently.
Desert was cupcakes that were being cooked as the dinner was being served (they were apparently supposed to have been prepared in advance) Again probably more than half of the guests did not receive any desert.
There were champagne flutes of lemon desert that were "slopped" into the flutes. I would give failing marks for presentation. (Someone later told me that they charged $5.95 per flute)
There were comments made by the hosts that guests could not use the restrooms (more about this later)
We overheard the lady of the house raising here voice to elderly ladies, children and family members snapping at them not to do this or to do that or to close the gate (which was wide open when we arrived)
On Saturday, the day of the BBQ, we were told that we were not allowed to use one of the BBQ's that were on premises. (Apparently the lady of the house commented that she thought their was only going to be 20 people there not the 60 or so that were there.)
On Saturday, the day of the BBQ, the hosts actually locked the doors to the bed and breakfast on two occasions so that guests could not use the restrooms. What? This house was rented and paid for.. no access to the house? What gives?
Those who were unfortunate enough to have to actually stay at the Beach House stayed in rooms that were being renovated with gyproc dust all over the place. It was a site to behold.
Now I'm not taking shots at the wedding. It was a beautiful wedding. My disappointment is in the venue and the hosts, and in the fact that whoever had to pay for it (probably my aunt and uncle or my cousin and his new bride) was getting ripped off. The service (or lack-there-of) was unbelievably terrible. Anyone in Kelowna thinking of booking their event at the Beach House (188 Beach Ave.) think again. The experience was somewhat of a joke... and how was your weekend?
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regards
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